Shipping policy

Handmade to Order
At Terra Moon we handmake most of our pieces to order to ensure less waste! Once you have placed your order we kindly request that you allow 1-3 weeks for us to create your jewelry. Should you need to receive finished jewelry slightly quicker than this timeframe (for a special occasion or date) please email our customer care team immediately after ordering and we will try our very best to accommodate this for you where possible. Please note: Custom orders have individual lead times as listed in their title/description.


Full Shipping T’s & C’s


Shipping & Delivery Policy
Please carefully read and understand the shipping policy below prior to purchase.

Order Processing

Changes, Alterations and Cancellations to Orders
Orders may only be changed, altered or cancelled if the item has not yet been dispatched. We reserve the right to approve or deny any change, alteration or cancellation requests at our discretion. In the event that your change, alteration or cancellation request is denied, you must wait for the item to be delivered and initiate a return. Please refer to our returns policy below for further details.
Please note: This change, alteration and cancellation policy does not apply to custom or personalized products. We reserve the right to refuse any cancellation request for custom items for any reason.

Parcel Loss or Damaged Item Condition upon Delivery
Our wonderful customer service team is here to help in the event of any issue and can be contacted by emailing: hi@helloterramoon.com

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received an incorrect item or incorrect variants/sizing.

We will happily work with you to resolve the issue promptly and provide a range of options for you.

Parcels Shown As Delivered but Unlocated
If your order shows as delivered, and you are unable to locate your parcel, please contact us by emailing hi@helloterramoon.com within 48 hours of delivery notification where our customer service team will gladly be able to resolve this. 

Product Warning & Terms/Conditions
Many of our products contain small parts and other elements that could have the potential to pose a choking hazard to children or other harm. It is your responsibility (as the buyer) to ensure all products are used safely and only by responsible adults for their intended use as jewelry. If you have allergies or concerns about any materials (especially metals or metal variants), please do not order. Please contact us if you have any questions regarding product materials, by emailing helloterramoon.com

*Exact shipping service may vary depending on the final delivery location. The exact service used may vary depending on your country. Shipping costs will be calculated at checkout before purchase. Substitutes to tracked services may be used if necessary.